FAQ
Frequently Asked Questions (FAQ)
1. Orders and Shipping
Q: How can I place an order?
A: Browse our collection online, select the items you want, choose your size and color, and click "Add to Cart." When you're ready, proceed to checkout and follow the instructions to complete your purchase.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, PayPal, and Apple Pay.
Q: How long will it take to receive my order?
A: Standard shipping typically takes 5-7 business days. Expedited shipping options are available at checkout for faster delivery.
Q: Do you ship internationally?
A: Yes, we ship to many countries worldwide. International shipping rates and times vary by destination.
Q: How can I track my order?
A: Once your order has shipped, you will receive an email with a tracking number. Use this number on our website or the carrier's website to track your package.
2. Returns and Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy for unworn, unwashed, and undamaged items. Please visit our Returns page to initiate a return.
Q: How do I exchange an item?
A: To exchange an item, return the original item using our returns process and place a new order for the desired item.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive your returned items. It may take additional time for the funds to appear in your account, depending on your bank or payment provider.
3. Products and Sizing
Q: How do I find the right size?
A: Please refer to our Size Guide available on each product page. If you’re still unsure, contact our customer service for further assistance.
Q: Are your products true to size?
A: Our products are designed to fit true to size. For a more relaxed fit, consider ordering one size up.
Q: What materials are your clothes made from?
A: We use a variety of high-quality materials, including organic cotton, recycled polyester, and sustainable blends. Specific material information is available on each product page.
4. Care Instructions
Q: How should I care for my clothes?
A: Care instructions are provided on the label of each item. Generally, we recommend washing in cold water, using mild detergent, and tumble drying on low heat or air drying.
Q: Can I iron or dry clean my items?
A: Most items can be ironed on a low setting. Dry cleaning is usually not necessary. Please check the care label for specific instructions.
5. Promotions and Discounts
Q: Do you offer any discounts?
A: Yes, we offer seasonal sales, promotions, and discounts. Sign up for our newsletter to stay updated on our latest offers.
Q: Can I use multiple discount codes?
A: Only one discount code can be applied per order. Discount codes cannot be combined with other offers or promotions.
6. Contact Us
Q: How can I contact customer service?
A: You can reach our customer service team via email at waxwingfashion@gmail.com or by phone at +393509553984. Our support hours are Monday to Friday, 9 AM to 6 PM (EST).
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